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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
53 Surveys

Peach LN

Surveyed on May 09, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Michael Serna
Thank you!

Aventine Plantation DR

Surveyed 4 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“ We are very happy that we contacted Michael when we did. We had many answers to the questions we had before, during, and after the sale of our home. Michael listened to our needs and got our home sold in time before the Holidays. We highly recommend The Collective Realty Grp. with our real estate goals.”

Northbridge DR

Surveyed 8 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Not only was Michael very good at what he does he s very professional, friendly and knowledgeable in what he does. I would highly recommend Michael as a real estate agent he will get the job done and do it with a smile on his face and with great professionalism.. I feel like I just didn t hire him as a real estate agent and I made a great friend as well I will definitely use him again.”

Mossy Ridge Lane

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We met Micheal Serna five and a half years ago when we moved to Houston and he found us a rental Every year Michael reach us to us to inquire about us and if we were ready to purchase a house We are thankful that he reach out to us yearly ”

Sulky Trail Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very knowledgeable ”

Bright Star Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mike is very knowledgeable of everything I believe that he has more knowledge than the mortgage company all the questions I had were answered I would recommend Mike any time ”

Cage

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It has been a pleasure working with Michael. He has been attentive to our specific needs and very informative about the whole process. We will certainly use Mr. Serna's services in the future.”

Rosegold Way

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Wagon Gap Trail

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“very good”

Queensgate Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Bauer Hockley Road

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Lauder Road

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Capetown Circle

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Hockaday Drive

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mr. Michael is a very professional. Did everything in a timely manner also was definitely on our side on purchasing this home. Very informative of the process what was necks definitely recommend him if you’re looking for someone”

Lieren Lane

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Mike really went above and beyond to help us find our dream home. We were first home buyers, but Mike was really patient and at our disposal. To make this process as easy as possible for us. Definitely will recommend Mike to family and friends. ”

Overall Rating
4.90/5
Rate based on 53 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.89 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience